published: 06 Aug 2020
5 min read | website: www.ebr.com.au
1. Listening
Listening is one of the most important aspects in communication. Being a successful listener is not just an understanding of spoken or written, but also an understanding of how the speaker feels during communication. If a speaker can see and feel that you are listening and understanding, that can help build a stronger, deeper relationship between each other.
Be careful listening so you can also create an environment in which everyone feels safe to express their ideas, opinions and feelings, or plan and solve problems in a creative way.
2. Straight talking
Conversation is the basis of communication, and one must not neglect its importance. Even a simple, friendly conversation with colleagues can build mutual trust and even detect problems before they become serious. A healthy dose of chatting with an unknown person can lead to a business opportunity. Be accessible and friendly because then you will be able to talk to almost anyone.
3. Emotional Intelligence
Emotional intelligence is the ability to understand and manage your emotions so as to communicate effectively, avoid stress, overcome challenges and empathize with others.
4. Friendliness
In any type of communication, make sure that you set the right tone. A friendly tone will encourage others to communicate with you. Always try to personalize messages, particularly when working with partners or colleagues.
5. Emotion control
In communication, feelings play an important role. Making decisions more often affects the way you feel than the way you think.
Guided by emotions, your non-verbal behavior affects the understanding of other people and how others understand and perceive you.
If you are not aware of your feelings you are guided, you will not be able to express your needs and experiences. This can result in frustration, misunderstanding and conflict. Control of emotions provides you with tools to understand others, yourself and the messages you send.
6. Tone of Voice
The tone of your voice can set the whole mood of the conversation. If you start the discussion in an aggressive or unhelpful manner, the recipient will be more inclined to respond in a similar way. The tone of your voice will include the level of emotion that you use, the volume you use and the level of communication you choose.
The same sentence can have a very different meaning depending on which words are emphasized and the tone of your voice.
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